Privacy Policy

Introduction

Toywallah Pvt. Ltd. ("Toywallah", "we", "us") operates India's multi-vendor toy marketplace, connecting families with safe, affordable toys, fashion, and gear for every child. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, use our app, or make a purchase from any seller on our platform.

By using Toywallah, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We collect information to provide a smoother, more personal shopping experience:

• Account details: name, email, phone number, delivery address, and password.
• Order information: items purchased, order history, wishlist, and returns.
• Payment details: card or UPI information, processed securely through our payment partners (we do not store full card numbers).
• Device & usage data: IP address, browser type, pages viewed, and app interactions.
• Location data: delivery pin code and city, used to show accurate delivery timelines.

How We Use Information

We use the information collected to:

• Process and deliver your orders, and keep you updated on their status.
• Personalize product recommendations, deals, and homepage content.
• Improve site performance, security, and customer support.
• Send order confirmations, offers, and service updates (you can opt out of marketing anytime).
• Prevent fraud and enforce our Conditions of Use.

Cookies

Toywallah uses cookies and similar technologies to remember your cart, keep you signed in, and understand how shoppers use our site. Cookies also power our "Offers For You" recommendations and interest-based ads.

You can manage or disable cookies through your browser settings at any time; note that some features, like saved carts, may not work as expected if cookies are turned off.

Payment Security

All payments, including Toywallah Pay balance top-ups, are processed through PCI-DSS compliant payment gateways. Card and UPI details are encrypted in transit and never stored on our servers in full.

We monitor transactions for unusual activity to protect you from unauthorized use, and we will never ask for your full card number, CVV, or OTP over phone or email.

Third-Party Services

We work with trusted partners to run our marketplace, including:

• Sellers: who receive order and delivery details needed to fulfill your purchase.
• Logistics partners: for Pan-India delivery and shipment tracking.
• Payment processors: to securely complete transactions.
• Analytics & advertising partners: to understand site usage and show relevant, interest-based ads.

These partners are contractually required to protect your data and use it only for the purpose we provide it.

Children's Privacy

Toywallah is built for parents and guardians shopping on behalf of their children. Our services are not directed at children, and we do not knowingly collect personal information directly from anyone under 18.

Accounts must be created and managed by an adult. If we learn that a child has provided personal information directly to us without parental involvement, we will delete it promptly.

User Rights

You have the right to:

• Access, review, and update your personal information from Account & Lists.
• Request a copy of the data we hold about you.
• Request deletion of your account and associated data, subject to legal record-keeping requirements.
• Opt out of marketing emails and interest-based ads at any time.
• Withdraw consent for optional data processing without affecting past orders.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post a notice on this page and update the "Last updated" date above.

We encourage you to review this page periodically to stay informed.